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  In 2024, several broadband providers in the UK have emerged as the best and worst based on factors like customer service, reliability, and value for money. Here's a breakdown of the top and bottom performers: Best Broadband Providers 2024 Zen Internet Zen consistently ranks as one of the best for customer service, reliability, and speed. It excels particularly in customer satisfaction, with most customers reporting smooth experiences and timely problem resolutions. Zen also scored highly for broadband reliability, making it a top choice for those seeking dependable service​( The Independent     Expert Reviews   Hyperoptic Known for offering ultra-fast fibre broadband, Hyperoptic stands out for speed and customer service. It has one of the fastest available packages in the UK and receives high marks for resolving customer issues quickly. It is particularly good for users in urban areas who need high-speed internet​( Expert Reviews     The Independent   Plusnet Plusnet, part of the

  BT set to expand the rollout of Digital Voice It will restart migrating a small number of customers to its digital landline service in April IF Yvette Fletcher BT has announced it will begin to restart its migration to digital landline telephone services in April. The new service works via fibre optic broadband services, rather than the copper phone network.  The rollout of the service, called Digital Voice, began in 2018 but was put on pause in 2022 when storms affected people in rural areas – digital phone services don’t work in a power cut.  At the time, BT said it would stop migrating customers unless they actively opted for the service while it took time to work on backup solutions for power outages.  Next month, it will expand the trials it has been conducting to cover a slightly larger group of customers. Later in the year, it will begin inviting customers to move to the service on a region-by-region basis. For more information on digital landlines and what it means for you, r

  Best & Worst Broadband Providers 2022 Discover the best and worst broadband providers in the UK – we asked thousands of customers about their experiences, so we can tell you which providers you should use and which to avoid YF Yvette Fletcher In this article Best broadband providers: all the major suppliers rated Smaller providers top our table Which? Recommended Providers Which? broadband survey results For many of us, our broadband connection is more than just an extra that's nice to have – it's a necessity we use every day.  Yet the relationship with our broadband provider can be a love-hate affair. Unreliable connections, slow speeds and dismal customer service can leave you tearing your hair out in frustration. As a Which? member, you can use the results of our in-depth research below to discover the broadband companies you can rely on – and those you can't. To help you find the best internet service provider (ISP), we regularly ask real broadband users about the