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PRIVACY POLICY

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Effective Date: 15/08/2024

1. Introduction

At IT-UK Laptop Repair Centre ("we," "us," or "our"), we are committed to protecting the privacy and security of our customers’ personal data. This privacy policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.

2. Information We Collect

We may collect and process the following types of information:

2.1. Personal Information

  • Contact Information: Name, address, telephone number, and email address.
  • Identification Details: Identification documents if required for service validation.
  • Payment Information: Credit card details or other payment-related information.
  • Device Information: Details of the laptop or device being serviced, including model, serial number, and any data provided on the device.

2.2. Automatically Collected Information

  • Cookies and Tracking Technologies: Information about your visit to our website, your IP address, browser type, and browsing behaviour.

3. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To provide, maintain, and improve our repair services.
  • Customer Support: To respond to your inquiries, requests, and troubleshoot issues.
  • Billing and Payments: To process payments and manage your account.
  • Communications: To send updates, promotional materials, or other information related to our services, where you have opted in.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors and service providers who perform services on our behalf, such as payment processing and delivery services.
  • Legal Requirements: If required by law, to comply with legal obligations, or to protect the rights, property, or safety of IT-UK Laptop Repair Centre, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no security measures are perfect or impenetrable.

6. Your Rights

Under data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data where there is no good reason for us to continue processing it.
  • Restriction of Processing: Request the restriction of processing your personal data in certain circumstances.
  • Data Portability: Request the transfer of your personal data to you or to a third party.
  • Object: Object to the processing of your personal data where we are relying on a legitimate interest.

To exercise these rights, please contact us at itukdirect@gmail.com

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

IT-UK Laptop Repair Centre
Unit 6 Chiltern Business Centre
Amersham, HP6 6AA United Kingdom

Phone: 01494240083
Email: itukdirect@gmail.com

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