IT-UK Laptop Repair Centre - Return Policy
At IT-UK Laptop Repair Centre, we strive to provide excellent service and ensure customer satisfaction. If you need to return a product or seek a resolution for a service, please review the following policy.
1. Returns for Hardware or Software Products
- Eligibility: Products can be returned within 14 days of purchase if they are in their original condition, unused, and with all packaging and accessories intact.
- Non-Refundable Items: Customised products, digital software keys, and downloaded software are non-refundable.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
2. Faulty Products
- Products that develop a fault within 30 days of purchase may be eligible for a replacement, repair, or refund, subject to assessment by our technicians.
- After 30 days, we will offer repair or replacement in line with the manufacturer’s warranty terms.
3. Service-Related Issues
- If you are not satisfied with a repair or service, please notify us within 7 days of the service completion. We will re-evaluate and rectify any issues free of charge, provided they are directly related to the service performed.
- Refunds for services will be considered only in cases where we are unable to resolve the issue after multiple attempts.
4. Exclusions
- No refunds or replacements will be offered for damage caused by user error, misuse, or accidental damage following repair or installation.
- Data recovery fees are non-refundable due to the nature of the service.
5. Refund Process
- Approved refunds will be issued via the original payment method. Please allow up to 7 working days for processing.
6. How to Initiate a Return or Raise a Concern
- Contact us by phone, email, or by visiting our service centre with your proof of purchase and details of the issue.
- All returns and concerns will be processed during our standard business hours.
7. Statutory Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
If you have any questions or need further assistance, please contact IT-UK Laptop Repair Centre at:
📍 Address: 6 Chiltern Business Centre
📞 Phone: 01494240083
📧 Email: info@itukdirect.com
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